CRA Phone Number

Establishing communication with the CRA can be a complicated affair, not because there are no avenues of contact, but because there are too many! Although their customer service system is quite good, it ultimately becomes tedious if you don't have the right information at hand.

Therefore, here we show you the different CRA phone numbers and clarify several questions you may have about how to establish communication with this agency.

What are the CRA contact numbers?

The agency provides its users with a large number of phone numbers for CRA to take care of their various needs as taxpayers or representatives.

When you need assistance with various aspects of your business account, whether as an account representative, business owner, partner or officer of the business, you should call 1-800-959-5525 directly. When calling from Yukon, Northwest Territories and Nuvanut, you can dial 1-866-841-1876.

The same number also works to ask questions related to different payments and solve problems concerning them.

It is also used to receive assistance with payroll and account deductions, as well as perform various collections and taxes of various types.

On the other hand, to get advice on how to file online, call the CRA phone number 1-800-959-2803. To manage payments corresponding to debts for several months, call 1-877-477-5068 and 1-866-291-6346 when the debt is commercial.

Is it not possible to contact cra by e-mail?

So far, no. The CRA has not made available an e-mail address through which its users can communicate to present their problems or clarify their doubts. The reason seems to be reserved only for them, however, in general, people assume that it is not necessary because the telephone attention system is quite efficient.

Although the CRA does use email as a relatively recent method of notification, it is not possible to respond to the email from which notifications are sent. Even if your email were sent, you would not receive any response from the CRA. 

If you wish to use the more traditional method, you can communicate directly through physical mail rather than electronic mail. Through physical mail you can send a large number of forms corresponding to the payment of various taxes. You must locate the tax agency or tax center closest to your address and send it by mail.

The traditional mailing method may not be very efficient when the intention is to solve a doubt or solve a problem. The response time may be late enough to only aggravate the problem. In such cases, it is best to make the call directly through one of the numbers mentioned in the previous section.

Recommendations for calling the CRA phone number

Before calling the CRA Phone number you can take into account certain recommendations and considerations to make your call a fast and efficient method to solve your problems or clarify your doubts.

Make the call unaccompanied

Any call related to tax issues requires a lot of concentration in order to receive the help you were really expecting. Therefore, when you make your call, try to be alone or with a company that does not generate distractions. Without distractions, you will be much more attentive to the answers provided by the CRA agent and avoid wasting time asking the same questions.

Keep in mind the principal's authorization

When you are a representative you must call the CRA phone number with the corresponding authorization of the principal or your client. Without this authorization, your call cannot be carried out and all the time you have waited to be attended by an agent could be wasted.

Be clear about important information

There is a great deal of information that can be requested to corroborate identity regardless of whether you are a representative or the owner of the individual or business account.

The information requested can be the identification number, legal name of the company or personal name if it is an individual account, cell phone number, mailing address, etc. Although the agent may ask you other questions, the above-mentioned data are the most common and most important. Leaving them aside, you may also be asked for information about your tax returns to verify your identity.

Take your time to make annotations

When you call the CRA in a hurry to solve your questions or other problems, you will probably overlook making all the necessary notes. Without the notes, all the information that is given to you at the time may be forgotten after only a few hours. 

It is best to take as much time as necessary to make the call and ask the agent for all the important indications in order to write them down with as much information as possible. In this way, you will avoid having to call again because of doubts or problems that have already been answered or solved.

Ask for the agent's name

Although agents only provide their name as soon as the call is initiated, it is quite normal to overlook it. Therefore, if you could not pay enough attention to retain the operator's name, it is best to ask him/her as soon as possible.

That way, if the call is interrupted, you can make the call again and ask for the agent you have been talking to. Although it might take you a little longer to wait again to be answered by the agent, it will save you a lot more time explaining everything again to another agent.

Under the same premise, you could also provide your phone number so that the call will be returned in case of an unexpected interruption. Of course, you cannot be certain of receiving a call back, so the smartest option is to know the people's names and call them back yourself.